![Frustrated by "Reinstall" being the solution to everything?](/imagecreate.php?img_type=ANYTEXT&base_img=text_blank.gif&text=Frustrated by "Reinstall" being the solution to everything?&color=EF3C39&size=12&x=0&y=23)
ServInt's Managed Services are perfect for both "newbies" and seasoned technical professionals. Monitoring, maintaining and managing a server is an involved process. Non-technical people rely on us to ensure the security and functionality of their service. Technical people rely on us for our around the clock continuous monitoring and personal attention.
The ServInt difference is about personalized support. A "reinstall" should not be considered the solution to every technical problem. ServInt customers are confident in the knowledge that if something goes wrong our specialized monitoring system alerts our technical team immediately. Our technicians will then fix the problem and also look into the cause to prevent the issue from reoccurring. Our clients then receive a full report on what happened and what we did to resolve it.
ServInt's Managed Services start even before your server comes online. From your first contact, our sales team is trained to work interactively with you to understand your specific needs. We will help you pick the appropriate product, determine what software needs to be installed, and prepare your order for the Turn-Up Phase. ServInt's sales team understands it is important to customize your product to fit your needs and not to waste your money or resources with a bloated pre-built configuration.
- Detailed answers to your questions
- Compatibility checks
- Custom requirements analysis
- Product consultations
- Platform consultations
- Custom partitioning
- Hands-on installation
- Custom software installations
- SSL certificate setup (upon request)
- Domain registration (upon request)
- Product platform testing
- Security updates & troubleshooting
- Port monitoring
- Service monitoring
- Operating system patches & upgrades
- System monitoring
- Technical advice & assistance
The Network Operations Center, or NOC, is the nucleus of our day-to-day operations. Twenty-four hours a day, seven days a week, fifty-two weeks a year, technicians maintain and carefully monitor every segment of our network, from the programs running on the smallest server to our core routers and network connections.
The ServInt NOC is proactive in its efforts, making use of
sophisticated network diagnostics which monitor our entire network for
problems of all kinds. A problem can be detected, isolated and diagnosed
by the system in fewer than fifteen seconds - often before clients ever know
that a problem existed.
When telephoning ServInt's NOC, the response is immediate: clients speak directly with a live technician who can assist them. Most client questions and problems are dealt with in a matter of minutes, with a minimum of inconvenience for the client. More complicated issues are resolved by alerting senior engineers or directing the caller to the appropriate non-technical department.
Our ServInt staff also makes use of a portal website developed to
provide information to clients. This includes a network status
notification system which posts important messages about network issues or
outages, both on ServInt's network and across the Internet. Clients are
also provided with links with which they can monitor their own server
traffic statistics, including many helpful graphs and network tools.
If you're an existing client and would like to access our Client
Resource Center, click here.
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